Sustainability
We are making our company as environmentally sustainable as possible.
Our Environmental, Social and Governance (ESG) strategy, “Care at our Heart” is based on our care for animals, people and environment.
Our sustainable future, and therefore our ESG strategy, is built upon our need to care about:
Our customers are at the heart of what we do; they are the reason our Company exists.
Our colleagues make CVS, without them we could not run our Company.
Our communities give us a social license to operate, which is required to be a trusted veterinary service provider.
Our suppliers provide us with the resources to provide high quality care to our patients.
Our long-term success depends on the sustainable use of the planet’s resources.
Our industry bodies help set the course of the profession, train veterinary professionals of the future, and give us unique first-hand insight into environmental and social issues.
Our investors provide us with the capital we need to run our Company.
Our Acheivements
Since 2022, our ESG programmes have been galvanising a Company-wide effort. Our ESG strategy, now has four broad programmes:
> Care for our Planet – retains a focus on energy and carbon as well as waste.
> Care for our People – retains a focus on people development, wellbeing, and EDI.
> Care for our Clients and their Animals – reflects how we become a more client-centric organisation, building long lasting relationships and trust with clients.
> Care for our Communities – is how we interact with our profession, with society and with the local communities in which we operate, and how we uphold public health through our One Health workstream.
From July 2024 to June 2025:
Care for our Planet
From July 2024 to June 2025:
Energy and Carbon
- Reduced business energy use by 4.2%
- Reduced operational carbon footprint by 6.9%
Waste
- Reduced waste sent to landfill by 53.5%
- Increased % of non-medical waste recycled to 39.0%
Care for our People
From July 2024 to June 2025:
People development
- Our employee Net Promoter Score (eNPS) stands at +3.1
- Our attrition rate is stable
Wellbeing & EDI
- 84.4% of colleagues having regular check-ins
- 79.9% of colleagues feeling equally included at work
Care for our Clients & their Animals
From July 2024 to June 2025, we have:
Client Journey
- Increased our client Net Promoter Score (cNPS) to 78.9
New Client Care Training
- Undertaken 240 placements on this training
Care for our Communities
From July 2024 to June 2025:
The Professions
- We have hosted 1,094 weeks of student intra-mural rotations
One Health
- Percentage of consultations in which Highest Priority Critically Important Antibiotics (HPCIA) were prescribed 1.2%